Refunds

When a full refund applies

A full refund applies if any one of these conditions is met:

• The order is cancelled before research and review begin.
• The selected notice was inaccessible or already closed before work began.
• Delivery misses the stated 3-business-day service level.
• The deliverable is materially incomplete and cannot be corrected.

Email hello@toledotechnologies.com with the Stripe receipt email and purchase date.

Correction and request window

Correction or refund requests after delivery must be made within 7 days. If a delivered report is materially incomplete, we will first assess whether it can be corrected. A full refund applies when the material incompleteness cannot be corrected.

What does not qualify by itself

• The reviewed decision is No-Go or Needs clarification.
• The selected notice changes or closes after work begins.
• The application is rejected.
• No award follows.

Processing

Approved refunds are issued to the original payment method through Stripe. Bank and card-network processing time is outside our control. This policy does not override rights provided by applicable law.